info@teddyfish.fr

ORDERING

Ordering options :
TEDDYFISH products are available for purchase 24/7 through our online store. Unless noted otherwise, items are in stock and available for shipment once order has been processed. If items are backordered or delayed, we will contact you via email or phone with the shipment date.

Order verification :
You will receive an email confirmation of your order once it has been placed. You will receive a second email confirming shipment of your order. This email will include a tracking number that can be used to track the status of your delivery.

Payment options :
TEDDYFISH.com exclusively accepts all payment from Paypal account.

IMPORT DUTY

All items are shipped from our workshop in Hong Kong.
For all international orders, customers are responsible for all duties, taxes and customs fees.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of item refused by the customer at Customs in the destination country.

SHIPPING

All local ( Hong Kong ) orders will be sent out by HK Post Local Registered Packet service, which assures 2 business days delivery time.
All international orders will be sent out by Hong Kong Speedpost ( EMS ) service, which assures 4 to 8 business days delivery time for worldwide.
If products are not available in stock or available to meet shipping requirements, you will be contacted via email.

RETURNS & EXCHANGES

We are happy to accept return within 7 days of receipt and refund, provided that:

  • Items are in perfect condition with original tags and packaging.
  • Items do not fall in the “excluded item” category, as defined below:
        - Discounted items

  • You are welcome to exchange your item for any in-stock item of equal or lesser value within 7 days of receipt, provided that: 

  • Items are in perfect condition with original tags and packaging.
  • Items do not fall in the “excluded item” category, as defined below:
        - Discounted items

    If the item you wish to exchange is out of stock, store credit will be given instead.
    Each order can only be exchanged once.


    Please contact us at info@teddyfish.fr before shipping your return item. Items shipped without our consent may be refused upon delivery. Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).

  • To return or exchange an item, please send an email to request a return authorization (RA) number. Items cannot be accepted for return without an RA number. 
    Please send returns to:
    TEDDYFISH
    RM17, 17/F
    Wing Hing Industrial Bldg
    83-93 Chai Wan Kok Street
    Tsuen Wan
    Hong Kong

    Please make sure to write the RA number on the outside of the package to ensure the delivery is accepted. For your protection please insure the package for the full purchase amount.

    TEDDYFISH is not responsible for items damaged or lost in transit.

    Credits are refunded upon receipt of the item via the original method of purchase. Typically, refunds are reflected on your statements within 3-5 business days. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.

    DEFECTIVE ITEM

    Be sure all items are carefully controlled before sending out.

    But if you received a defective item, we will be happy to replace your product at no cost or offer a refund. Please contact us at info@teddyfish.fr within 7 days of receipt, stating the problem and attach relevant photos if possible.

    Beyond 7 days of receipt, any damages on items will not be considered as defect but as normal wear of use and will not be accepted for exchange or refund.


    Items shipped without our consent may be refused upon delivery.

    SECURITY & TECHNICAL

    Secure Ordering :
    Consumer protection laws provide protection against unauthorized use of your credit cards.

    Privacy :
    We will not sell, share or trade any of your information to any third party. We use cookies to store visitor preferences, record session information, such as products added to the shopping cart, and record historical activity at our site in order to provide you better service when you return to our site. The information that we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes. If you do not want to receive emails from us in the future, or if you feel that the site is not following our stated privacy policy, please contact us via email.